Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots • 0 implied HN points • 23 Oct 23
- Large Language Models (LLMs) are changing the way chatbots are built. They can help improve understanding of what users say by grouping similar questions and making designs easier.
- Voice technology is becoming more important in customer support, leading to more complex conversations. This includes using voice recognition and speech synthesis to help handle customer queries.
- There are ongoing challenges with trust and privacy when using LLMs. Companies need to make sure they protect personal information while also proving they are using the technology responsibly.