The hottest Chatbots Substack posts right now

And their main takeaways
Category
Top Technology Topics
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 17 Apr 23
  1. Prompt engineering is important for getting the best responses from large language models. Users have to carefully design prompts to mimic what they want the model to generate.
  2. Static prompts can be turned into templates with placeholders that can be filled in later. This makes it easier to reuse and share prompts in different situations.
  3. Prompt pipelines allow users to create more complex applications by linking several prompts together. This helps organize how information is processed and improves user interaction with chatbots.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 13 Apr 23
  1. There's been a rise in chatbot development frameworks that now include large language models (LLMs). This means chatbots can do more complex tasks than before.
  2. LLMs are not just for generating responses anymore. They can help create entire conversation flows and assist developers more effectively.
  3. Future improvements will focus on better fine-tuning and supervision methods for LLMs, making them even smarter and more useful.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 03 Apr 23
  1. NLU engines make data entry super easy with no coding needed. You can just click and put in your data without worrying about complicated setups.
  2. Intents, or the goals of what users want, are flexible and can adapt to different classes or categories. This helps in understanding user requests better.
  3. Entities, which represent specific items or information, have improved a lot. Better detection of these lets chatbots gather information without having to ask the user again.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 17 Mar 23
  1. Prompt engineering is really important for getting the most out of large language models. Good prompts can help the model give accurate and relevant responses.
  2. To prevent models from making things up or 'hallucinating,' prompts need to be carefully structured and put together. This helps keep the context clear and the information reliable.
  3. OpenAI is working on improving the safety and quality of responses using better prompt structures. This reduces risks like prompt injection attacks and helps ensure more consistent answers.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 08 Mar 23
  1. Adding a moderation layer to OpenAI implementations is essential to comply with usage policies. This helps avoid serious issues like account termination.
  2. The moderation endpoint is free to use and monitors for harmful content like hate, violence, and self-harm. Companies should check their API calls for inappropriate content.
  3. OpenAI is continually improving the moderation tools, but users need to frequently update their own policies to align with these changes. Regular checks can help ensure safe usage.
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Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 07 Mar 23
  1. Using NLU and NLG together can make chatbots work better. They can detect what users want and give accurate responses.
  2. Traditional NLU systems still have strong abilities in understanding user intent that shouldn’t be ignored. They're a valuable asset in chatbot design.
  3. Regularly checking and updating the prompts used by chatbots can help improve how they respond to users, making interactions more effective.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 06 Mar 23
  1. When using the ChatGPT API, users must provide context for the conversation because it doesn't remember past interactions. You need to include previous messages to keep the conversation clear.
  2. If the number of messages exceeds a limit, you can keep only the most recent ones to save space. This way, the model still understands the flow of the conversation.
  3. If you want better responses, you should be clear with your instructions and specify what type of answer you need. Changing how you ask questions can help improve the output.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 21 Feb 23
  1. The conversational AI field is quickly evolving in three main areas: voicebots, agent assistance, and large language model (LLM) enablement.
  2. Many current AI systems focus on generating responses, but there's a missed opportunity to use predictive features effectively.
  3. Traditional natural language understanding systems still perform better in terms of cost and training compared to LLMs, especially for certain tasks.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 16 Feb 23
  1. The long tail of intent distribution has a lot of important customer conversations that can be often overlooked. These conversations are key to understanding what users really want.
  2. Using existing customer data like conversation transcripts and reviews can help identify these overlooked intents. Analyzing this data properly allows for better understanding and response design.
  3. Aligning chatbot intents with actual customer conversations is crucial for success. This ensures that the chatbot effectively meets user needs and improves overall interaction.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 15 Feb 23
  1. Current chatbot systems are too rigid and are mostly based on fixed rules and flows. They can't adapt easily to different conversations, making them less effective.
  2. Large language models (LLMs) have the potential to make chatbots more flexible and smarter. They can help chatbots understand and respond to a wider range of user inputs.
  3. Innovative new frameworks for conversational AI are emerging. These allow for more personalized interactions by combining different components based on user needs.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 14 Feb 23
  1. To build a chatbot, you can organize unstructured data by clustering it into themes called intents. This helps make sense of lots of information and sets the stage for training the bot.
  2. Once the bot receives a user's message, it uses semantic search to match the message with the right intent. This helps in retrieving the most relevant information quickly.
  3. The bot then generates a response using the matched intent and the user's question. This process allows the chatbot to provide accurate and context-aware answers.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 10 Feb 23
  1. Conversational AI (CAI) technologies are grouped by their areas, but sometimes it's tricky to fit them into just one category. Many technologies overlap.
  2. The focus is mainly on foundational technologies instead of specific products or solutions, which are too numerous to cover in detail.
  3. Feedback and suggestions for improvement are encouraged to make future versions better.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 09 Feb 23
  1. Understanding customer intent is key to making chatbots work well. Starting with what customers want helps create better and more trusted AI experiences.
  2. NLU Design is about turning messy data into clear information for chatbots. It involves organizing unstructured data and using both human input and machine help to label and manage it.
  3. Improving chatbots requires ongoing evaluation and fine-tuning. Regularly checking their performance and making adjustments helps keep them responsive to users' needs.
Cobus Greyling on LLMs, NLU, NLP, chatbots & voicebots 0 implied HN points 01 Jun 21
  1. NLP and NLU help machines understand human language better. This makes chatbots and voicebots more effective in conversations.
  2. Conversational UI/UX focuses on making user interactions with technology feel natural and engaging. Good design improves user satisfaction.
  3. Developers play a key role in building these technologies. Their skills help create seamless and intuitive interfaces for users.
Expand Mapping with Mike Morrow 0 implied HN points 06 Dec 24
  1. If you use a chatbot a lot every month, paying a flat fee like $20 is worth it. But if your usage is unpredictable, it might be cheaper to use LLM APIs instead.
  2. Many chatbot apps ask for your API key, which can feel risky since your data could be misused. Building your own chatbot app can help you feel more secure.
  3. The author's app is very simple and needs to be more user-friendly. They are looking for better, secure chatbot apps for iOS that don't require a subscription.
Autonomy 0 implied HN points 22 Feb 25
  1. AI chatbots can help you find answers quickly, like having a smart teacher available all the time. They summarize complex information more effectively than traditional search engines.
  2. You can use AI to help create content, like writing emails or blog posts. It can generate ideas or even draft full pieces for you to tweak and finalize.
  3. Modern AI is now capable of reasoning through problems, which means it can help with complex tasks like legal arguments or decision-making processes. It suggests smart approaches based on its understanding of information.