The hottest Fan Experience Substack posts right now

Intentionally losing games and resting healthy stars for strategic reasons destroys fan trust and makes the product less enjoyable.
Having good players who make a team competitive is better for fans than deliberately staying bad to chase draft picks, even if those players can’t single-handedly win a title.
The league’s incentives are broken, so practical fixes (shorter season, removing protected picks, rethinking the draft) and a cultural shift away from ‘championship-or-nothing’ thinking are needed to restore competitive integrity.

The quality of sports broadcasts, especially the Mets' broadcasts, can really enhance the viewing experience. Good announcers and production can make a big difference.
ESPN isn't focused on the game itself but more on entertainment, often ignoring the intense moments fans care about. This can make watching their broadcasts frustrating for dedicated fans.
In-game interviews and distracting graphics during critical moments take away from the excitement. Fans want to see the game, not be bombarded with ads or pointless interviews.

Brian Sweet faced obstacles but persevered to create the essential Steely Dan biography 'Reelin' in the Years'.
Sweet's dedication led him to conduct numerous interviews with key figures in Steely Dan's world.
Steve Dan's influence continues to grow, attracting newer generations to their music and legacy.

Many viewers dislike the QB-focused broadcast because it hides receiver routes and context, and they prefer All-22 or sky-cam views that show what the QB sees.
Amazon already offers a Prime Vision All-22 feed that some fans find superior, and an exclusive, well-promoted test (like a Thursday Night game) could show whether viewers will adopt it.
The NFL’s massive popularity makes broadcasters conservative, but a gradual, promotional testing strategy could slowly shift viewing habits and eventually mainstream better camera options.

The Bears' organization is struggling in many areas, including poor management and lack of direction. Fans feel frustrated as they haven't seen consistent success or a clear plan to improve.
The game experience at Soldier Field is disappointing, with issues like bad food and long lines. Many fans prefer watching games at home rather than going to the stadium.
The Bears have had a hard time finding the right coaches and building a solid team. Even though there are some good players, the overall performance is lacking, especially on the offensive line.

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Mercedes-Benz Stadium is a modern sports venue that serves as a model for others. It's designed to enhance the experience for fans and players alike.
The stadium hosts a variety of events, showing its versatility and importance in the community. From football games to championships, it’s always busy.
Its innovative features set a new standard for sports facilities, making it a blueprint that other stadiums might follow in the future.

The idea of 'fracking the pie' in sports means leagues are trying to get more money from their existing fans instead of attracting new ones. This is happening a lot in the streaming world.
Sports fandom is becoming less common among younger generations, which is leading to fewer casual fans. However, the fans that do exist are often more knowledgeable about the sports they follow.
Access to sports has improved with technology, but it often comes at a higher cost. This can make it harder for people to enjoy games together, which used to be a big part of the sports experience.

The NFL is exploring new tracking technology to improve accuracy in measuring first downs during games. This could make it easier to determine if a play is successful or not.
Fans are frustrated because they feel the NFL is slow to adopt advancements that other sports have already embraced. For example, technologies like Hawk-Eye in tennis are much faster.
Some people are questioning whether this new technology is actually needed or if it complicates the game more than it helps. There are mixed feelings about its impact on the sport.

The excitement of the Super Bowl is felt by fans worldwide, regardless of where they watch it. It's a unique event that draws people together, even in places far from home.
There is a growing feeling of disappointment among some fans, especially with teams that have struggled over the years. Many experience frustration as they repeatedly face letdowns in their favorite team's performances.
Pop culture influences like Taylor Swift and rap music seem to be changing, with some people believing they may not hold the same appeal. Fans are curious about the direction of entertainment following these shifts.