The hottest Hospitality Substack posts right now

And their main takeaways
Category
Top Travel Topics

What Hotelier Ari Heckman thinks about building brand worlds IRL

the case for brand 💼 • 137 implied HN points • 28 Feb 25
💼 Business Hospitality Branding Entrepreneurship Design Marketing
  1. Ari Heckman focuses on creating unique brand worlds for his hotel projects, blending art and commerce. This approach helps make each hotel feel special and connected to the local culture.
  2. He emphasizes the importance of being involved in both the creative and operational sides of business. Balancing creative ideas with sound business practices can lead to better results.
  3. The idea of evolving beyond just being a hotel brand is key for Ash. They want to be seen as a lifestyle brand, offering more than just lodging, like products and experiences that connect with their brand story.

What are fancy hotels selling?

Residual Thoughts • 158 implied HN points • 30 Oct 24
🏝 Travel Hospitality Accommodation Service Experiences Bars
  1. Fancy hotels offer more than just a room; they sell experiences like secrecy and discretion for their guests. This is important for guests who might want privacy for personal reasons.
  2. Higher-priced hotels tend to be rated better, with guests valuing service and clean spaces. As prices go up, the experience becomes more about luxury and exceptional service.
  3. Different price ranges for hotels attract different types of customers. Low-end hotels focus on cleanliness, while luxury hotels focus on providing beauty, fine dining, and top-notch service.

The Monday Media Diet with Nadine Choe

Why is this interesting? • 1387 implied HN points • 10 Feb 25
🎭️ Culture Media Fashion Hospitality Podcasts Literature
  1. Podcasts are great for learning and understanding different perspectives. They let you hear from interesting people in a simple and engaging way.
  2. Reading various newsletters can keep you updated on current trends, especially in hospitality and fashion. Finding unique voices in journalism makes the stories more enjoyable.
  3. Exploring your inner self, like through psychedelics, can help you understand your thoughts and reactions better. This understanding can improve your life and relationships.

The fabric Nightclub Book Edition

Why is this interesting? • 1266 implied HN points • 28 Jan 25
🎭️ Culture Nightlife Music Hospitality Design Arts
  1. The fabric nightclub in London is unique because it has maintained a strong focus on music and guest experience for many years. Many nightclubs chase nightlife trends and greed, but fabric stays true to its roots.
  2. The book about the nightclub captures its rich history and the passion of its community, including famous DJs and emerging artists. It highlights how important these connections are to the club's identity.
  3. Hospitality is essential for a great night out. At fabric, every detail, from security to coat checks, is handled carefully to create a welcoming experience where guests feel safe and taken care of.

❄️ How Deer Valley turns $329 lift tickets into a love letter to skiers and the romance of the West ⛷️

the case for brand 💼 • 58 implied HN points • 31 Jan 25
💼 Business Marketing Branding Retail Strategy Hospitality
  1. Deer Valley Ski Resort focuses on providing a luxury experience by offering premium services and a limited number of tickets. This makes their skiing experience feel exclusive.
  2. Their marketing emphasizes storytelling and nostalgia, which helps them connect with their guests on a deeper level. They want visitors to feel like they're part of a special tradition.
  3. Deer Valley stays true to its unique identity by avoiding snowboards and promoting an image of an independent, family-owned resort, even though it's part of a larger corporation.
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The Anti-Airbnb-Space

Culture Study • 5104 implied HN points • 31 Jan 24
🎭️ Culture Design Aesthetics Hospitality Trends Personalization
  1. The concept of 'airspace' refers to a trendy design style popular in the past but now considered outdated and replaced by more unique and diverse aesthetics.
  2. The rise of Airbnb has led to a shift in the hospitality industry towards standardized, 'cool' interiors, sometimes at the expense of personal touch and uniqueness in spaces.
  3. Creating a truly comfortable and inviting space goes beyond trendy decor and requires a personal touch that reflects individuality and a sense of being lived in.

Paid conent: Tove K's guide to hotels

Wood From Eden • 288 implied HN points • 08 Nov 24
🏝 Travel Hotels Guides Tourism Hospitality Experiences
  1. The guide offers exclusive insights about hotels from someone who used to work as a chambermaid. It's meant to help travelers make better choices when booking their stays.
  2. The content is only available for paid subscribers, which means you have to pay to access the full guide and its tips.
  3. Tove K shares personal experiences and knowledge, giving a unique perspective on what to expect in hotels. This can be really helpful for anyone planning a trip.

The Family Hotel Edition

Why is this interesting? • 422 implied HN points • 18 Dec 24
🏝 Travel Hospitality Luxury Experience Industry Trends
  1. Many big hotel chains have made luxury experiences feel like a factory production, losing the personal touch. This can make stays feel more like a standard process than a unique experience.
  2. There is a growing movement toward family-owned hotels that focus on personal service and unique experiences. These hotels offer a more thoughtful and warm atmosphere for guests.
  3. The contrast between corporate hospitality and family-run hotels highlights the importance of genuine care and attention in the hospitality industry. People are looking for more than just standard comforts; they want a human touch.

Welcoming the stranger

Wrong Side of History • 346 implied HN points • 16 Dec 24
🎭️ Culture Immigration Hospitality Society Tradition Politics
  1. Hospitality is an important tradition found in many cultures. It often means treating guests well but can also highlight a divide between insiders and outsiders.
  2. While we often think of hospitality as a warm welcome, it doesn’t always mean accepting newcomers as part of the community. Many guests are seen as temporary, not true members.
  3. Changes in how immigrants are viewed over time can lead to hostility. Initially welcomed, immigrants may later feel rejected if locals sense they are staying and not fully integrating.

Case Study: Feÿtopia

Supernuclear • 659 implied HN points • 19 Sep 23
🏝 Travel Community Hospitality Experience Culture Art
  1. Feÿtopia is a seasonal community in a French castle that operates as a coliving space and venue for rent.
  2. The community at Feÿtopia consists of diverse individuals who come together to experiment with different ways of living and foster a sense of intellectual and emotional engagement.
  3. Feÿtopia's inner workings involve communal responsibilities, varied activities, and a focus on contributing to the local community and economy beyond the castle.

Developer rolls the dice on massive uptown casino complex

The Charlotte Ledger • 373 implied HN points • 01 Apr 23
💼 Business Real Estate Hospitality Entertainment Local news Consulting
  1. A developer plans a massive casino and hotel complex in uptown Charlotte after new gambling laws are passed
  2. A beloved business requests historic status, potentially affecting new tower developments near Morehead Street
  3. Chick-fil-A and Carvana partner to tackle traffic congestion by allowing drive-thru customers to idle in a car vending machine

Case Study: Windhover

Supernuclear • 139 implied HN points • 24 Jan 24
🏝 Travel Community Real Estate Hospitality
  1. Case Study: Windhover is a community living project that started with a tiny house and expanded to include multiple dwellings and land.
  2. The founders prioritize hospitality, justice, and community living, leasing out parts of the property to small-scale farmers at subsidized rates.
  3. Transitioning from tiny house living to being landlords brought challenges of responsibility and upkeep, but also opportunities for hosting larger gatherings and accommodating family members.

Elevating Client Experience in the Commercial Real Estate Industry Requires More than Just Technology

PropTech Future • 137 implied HN points • 08 Mar 23
💼 Business Real Estate Technology Hospitality Asset management
  1. Technology is important, but not the only solution to elevate client experience in commercial real estate.
  2. Real estate owners and managers need to focus on creating a compelling reason for employees to return to offices.
  3. Investing in human-oriented initiatives and hospitality training can set new industry standards for client experience.

A Burger Story

Venture Prose • 599 implied HN points • 28 Jul 21
🍲 Food & Drink Hospitality Culinary Arts Dining Fast Food
  1. Simple acts of kindness, like waiting to finish one's own meal before getting another for someone else, can show genuine care and humility.
  2. Genuine intentions are reflected not just in actions but also in the way they are delivered - with care and humility.
  3. Humility and kindness are valuable qualities that can elevate a person to great heights in life.

Europe India Trip - Day 18-19: snow day in Fjellstova & Fjellstova to Kristiansund via Atlantic Ocean Road [Apr 30 - May 1, 2023]

Pocha Life's Learnings • 58 implied HN points • 04 May 23
🏝 Travel Europe Road trip Adventure Hospitality Exploration
  1. The author had a memorable experience of receiving help from strangers during their Europe-India trip
  2. Despite encountering snow, the author made the most of the situation, from trying to ride in it to changing a tire
  3. The day included coffee breaks, encounters with closed businesses on Labour Day, and getting expert help with a new front tire in Kristiansund

Pub Landlord

Net Interest • 16 implied HN points • 29 Nov 24
💼 Business Hospitality Entrepreneurship Management Finance
  1. Buying a pub can be a great opportunity if you have the right team and concept. In this case, a popular chef and manager helped attract more customers.
  2. It’s important to adapt to market demands, like adding lodging to increase profits. This idea allowed them to earn more money alongside the pub's main offerings.
  3. Running a pub can lead to highs and lows, especially in the hospitality business. Success can come with great rewards, but challenges are always around the corner.

perfectly normal

let them eat cake • 199 implied HN points • 28 Jun 19
🍲 Food & Drink Restaurant Pricing Hospitality Food Systems
  1. Minetta Tavern in New York offers a burger and beer for $37-45, a modern price for traditional items.
  2. The pricing of the burgers reflects the high cost of ingredients and the challenging work in the food industry.
  3. There is a movement towards collectively run restaurants like the one in Oakland, offering a different approach to food service.

mushrooms, undoubtedly.

let them eat cake • 99 implied HN points • 14 Apr 20
🍲 Food & Drink Restaurants Hospitality Home Cooking
  1. The pandemic will deeply impact the restaurant scene in America, causing long-lasting changes in how businesses operate and how people dine out
  2. The aftermath of the pandemic may lead to new trends like a rise in delis, informal caterers, and pop-up restaurants due to economic challenges and shifting consumer habits
  3. There is potential for a major shift in the restaurant industry towards management agreements over traditional tenant-landlord arrangements, along with a possible migration of independent restaurants from major cities to small towns

In a word, no.

let them eat cake • 119 implied HN points • 22 Jun 19
🍲 Food & Drink Restaurant Industry Work Environment Labor Issues Mental health Hospitality
  1. It's important for employers in the restaurant industry to prioritize the emotional and mental health of their staff, even in ways that may seem unconventional.
  2. Simply paying employees better and providing health insurance can have a significant impact on reducing turnover and improving overall well-being in the workplace.
  3. Addressing the fundamental issues of low wages and stressful working conditions is crucial in creating a healthier and more sustainable environment for hospitality professionals.

What's included?

let them eat cake • 99 implied HN points • 20 Mar 19
🍲 Food & Drink Restaurants Hospitality Pricing Food Systems
  1. Tipping in restaurants impacts the professionalization of the hospitality industry by altering how servers view themselves and their work.
  2. Tipping causes restaurants to underprice their products, erasing the true cost and undervaluing the work of the staff.
  3. Implementing all-inclusive pricing can lead to challenges in balancing wages between front-of-house and back-of-house staff, emphasizing the need for major changes in restaurant pricing expectations.

Problems at Airbnb (ABNB)

The Bear Cave • 1 HN point • 06 Apr 23
💼 Business Tech Hospitality Marketplace Entrepreneurship Investing
  1. Airbnb is facing challenges from professional hosts who are building their own platforms and offering deals outside of Airbnb.
  2. Sentiment against Airbnb has shifted negatively on social media due to various horror stories and scandals.
  3. Professionally managed properties in the short-term rental market are gaining traction, offering better advantages and revenue than individual hosts.

People Never Forget How You Make Them Feel

Spilled Coffee • 0 implied HN points • 21 Feb 24
🎭️ Culture Emotions Hospitality Personal Growth
  1. People never forget how you make them feel - Focus on creating memorable experiences by giving more than expected, as it leaves a lasting impact on individuals.
  2. Stand out by exceeding expectations - Going above and beyond what is ordinary or average helps your business to be memorable and create customer loyalty.
  3. Create memorable experiences with the unexpected - By giving people more than they expect, you can make a lasting impression and eliminate competition.

APIs eat Travel 🔌 Our investment in Impala 🏩

Venture Prose • 0 implied HN points • 02 Oct 19
💼 Business Venture Capital Hospitality Data Management Investment Startups
  1. Impala's mission is to improve data management in the travel industry, providing a single access point for various hotel systems.
  2. Venture capital involves finding unexpected yet perfect matches between opportunities and talented teams.
  3. Impala's approach focuses on solving data management challenges in travel, offering a secure and structured layer for information exchange.