UX Psychology • 119 implied HN points • 20 Sep 22
- UX metrics are vital for making evidence-based UX decisions instead of relying on opinions and beliefs.
- Using a combination of attitudinal and behavioral metrics can provide a comprehensive understanding of user experience.
- The HEART framework - Happiness, Engagement, Adoption, Retention, and Task Success - offers a structured way to select and track UX metrics for data-driven decision-making.