Disaffected Newsletter β’ 1258 implied HN points β’ 27 Jul 23
- Incivility in daily life is increasing, especially among service workers. This is not just a rare occurrence but a common issue that happens regularly.
- Many believe that service workers have 'bad days' which excuses their behavior, but this mindset is challenged. People should not accept poor service as a norm just because someone is having a tough time.
- Younger generations, particularly Millennials, may not recognize or fully understand the shift in attitudes towards service jobs. The expectation for respectful service should remain high, regardless of the circumstances.