QUALITY BOSS β’ 39 implied HN points β’ 05 Apr 24
- Incident reports help us learn from mistakes without blaming anyone. By understanding what went wrong, we can improve processes and avoid future issues.
- Writing incident reports takes time but leads to fewer problems later. They keep everyone informed and help prioritize important improvements.
- To make incident reports effective, clear criteria and responsibility are needed. It's important to track action items so that lessons learned actually lead to real changes.