Equal Ventures • 59 implied HN points • 11 Oct 22
- Ecommerce returns have surged, leading to unsustainable cycles of returns. Covid-19 exacerbated this trend, with around 40% of retailers easing return policies, resulting in return rates of 20% for ecommerce.
- Returns are costly for retailers due to logistics expenses. Online returns can cost retailers approximately 21% of the order value, and long returns processes lock up inventory, impacting retail profitability.
- Major retailers like Amazon have mastered optimizing returns through dedicated processing centers. Democratizing this capability to all brands is essential for efficient returns management.