The SaaS Baton • 58 implied HN points • 24 May 23
- Intercom is exploring the impact of integrating generative AI on product strategy and cost structures.
- Maze learned to differentiate between churn they wanted to improve and churn they didn't.
- When fundraising, focus on pitching vision or traction but not both, aim to get the first check early, and recognize when investors are not interested.