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Fight to Repair β€’ 0 implied HN points β€’ 20 Jul 22
  1. Deere promised better access to repair tools through its Service Advisor software, but customers and independent repair professionals say little has changed, with many repairs still requiring the cooperation of a Deere authorized repair provider.
  2. Despite making the Customer Service Advisor software more accessible, the high cost of the subscription and limited capabilities make it unattractive for farmers and independent repair shops.
  3. The restrictions Deere imposes on repair access frustrate customers and independent repair, leading to the need for cracked versions of the software to compete, while class action lawsuits highlight the ongoing battle for right to repair.