The hottest Professional Services Substack posts right now

The 1970s movie 'Carry On At Your Convenience' offers an interesting but awful look at British class politics and industrial relations.
British industry problems in the film reflect real issues of sclerotic management, militant unions, lack of communication, and reliance on hard currency export markets.
The British miscellaneous professional services sector may have stemmed from individual solutions to underlying institutional problems.

SaaS companies are changing how they think about professional services, especially with AI automating tasks. Good onboarding and support can make a big difference in customer satisfaction.
It’s helpful to clearly define the scope and access to these services. Different customers might need different levels of support, so offering choices can increase satisfaction.
Pricing professional services can be tricky. Companies are finding success with tiered packages, bundling support with subscriptions, or charging a flat fee. Finding the right pricing model can drive growth.

AI is likely to disrupt white collar workers more than the working class for the first time.
AI excels at replacing repetitive, language-heavy tasks, starting with law but expanding to other fields.
Professional service fees may decrease as AI tools become essential, leading to challenges in finding future leaders in those industries.

The Great Fire of London in 1666 presented a unique opportunity to reimagine and optimize the city but ultimately, London was rebuilt exactly as it was, showing how persistent and resilient systems can be.
Complex adaptive systems, like cities, operate on different time scales with layers such as nature, culture, governance, infrastructure, commerce, and fashion, each dependent on the layers below.
Lasting change in a complex system requires either a new shock it has not yet experienced or a transformative opportunity that existing layers cannot exploit, showing the need to understand the depth at which change must occur.

Madoff ran a Ponzi scheme by using money from new investors to pay returns to older ones. This scheme only worked as long as new money kept coming in.
Investors should not just focus on how much money was made, but also understand how those returns were achieved. It's important to know the strategy and risks involved.
Asking the right questions about an investment helps spot problems. Madoff had no clear investment strategy, which should have raised red flags for investors.

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