In complicated environments like aviation, precise and efficient communication is crucial for executing known tasks.
In complex environments where misunderstandings don't have immediate major consequences, communication allowing for friction is beneficial for defining tasks to be done.
The distinction between precise and friction-based communication explains why a person may follow strict protocols in aviation but engage in more improvised exchanges during creative work meetings.
Effective communication in crisis situations involves clear verbalization of needs and emotions, as seen in the interaction between the young pilot and the control tower.
Showing empathy by taking an interest in the other person's context can make a significant difference in resolving a crisis.
Putting ego aside and focusing on supporting others through actions like repeating information, managing dependencies, staying silent when necessary, and acknowledging contributions of all involved is crucial in effective teamwork.
The concept of 'innovation de rupture' focuses on revolutionary innovations, but incremental innovation is equally important and often more impactful in the long run.
Product managers should shift their mindset from solely seeking disruptive innovation to embracing and championing incremental innovation for tangible results.
In the job search context, emphasizing pragmatic incremental innovation over a relentless pursuit of groundbreaking ideas can lead to more opportunities and real impact.