The hottest Customer Needs Substack posts right now

Job-to-be-done theory helps define your market by focusing on customer needs and their desired outcomes. Understanding what users want makes it easier to tailor your product.
Creating a survey can help you collect valuable feedback from customers about their unmet needs. This insight can guide you in improving your product and identifying opportunities.
Improving your landing page with comparison criteria and customer testimonials can make it more appealing. It’s important to keep iterating based on customer feedback to better serve their needs.

Businesses often rush to use new technologies without understanding if they actually solve customer problems. This can lead to wasted resources and missed opportunities.
The cycle of excitement followed by disappointment with new tech is common. Companies should be aware of this pattern and avoid adopting technologies just because they're popular.
To make the most of new technologies, teams should work together, focusing on real customer needs before jumping in. Collaboration and clear communication are crucial.

Quality in software is about fast and fabulous delivery without compromising on quality.
Defining quality can be subjective, meeting customer needs they may not even know they have.
Feedback is the secret sauce to understanding customer needs, with practical tips like frequent releases, attentive listening, and exploring multiple feedback layers.

The Jobs-to-be-Done framework helps companies understand customer needs and innovate.
Identifying and categorizing customer jobs is crucial for product strategy.
Competitor analysis, prioritization, and solution development are key steps in applying the JTBD framework.

Problem statements are crucial in product management to guide development.
A good problem statement is customer-focused and does not presuppose a solution.
Types of problem statement templates include the Five W's, Business Case, User Persona, and SMART Problem Statement.

Get a weekly roundup of the best Substack posts, by hacker news affinity:

Identifying and targeting the right customer base is crucial for business success.
Understanding customer needs and preferences is essential to provide a compelling value proposition.
Iterative testing, learning from mistakes, and adapting to customer feedback are key to aligning products with the appropriate customer base.

When facing entrepreneurial failure, embrace a learning attitude and avoid blaming others.
Understand and adapt to market trends to stay competitive and relevant.
Learn from competitors' mistakes, focus on innovation and flexibility, and avoid becoming complacent.

Embrace responsibility and adaptability to succeed like Netflix did over Blockbuster.
Understand customer needs to avoid failure, like Kodak did with digital photography.
Learn from competitors' mistakes to stay competitive, highlighted by Pepsi and Coca-Cola.

Starting a project is often motivated by the desire to avoid repetitive work. The creator felt the need to build something that would simplify their process and eliminate redundancy.
The Jobs-To-Be-Done Theory helps entrepreneurs focus on customer problems instead of just their solutions. This approach encourages understanding what customers truly need, which can lead to better products.
Many entrepreneurs know about helpful theories but struggle to apply them effectively. It's important to take action based on our knowledge to truly succeed.