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Just refund them

Startup Real Talk • 388 implied HN points • 05 Feb 25
💼 Business Customer Service Startup Advice Entrepreneurship Business strategy
  1. Refunding unhappy customers quickly can save you time and effort. It's often better to give them what they want instead of arguing.
  2. Fighting over refunds can hurt your reputation. A dissatisfied customer might share their bad experience with others, which could cost you more in the long run.
  3. There are limits to refunds. You shouldn't give back more than the amount paid, and if a customer is extremely dissatisfied, it might be best to part ways.

PMF Score Vs NPS & Sequoia Capital's Runway Reality Check for Founders | VC Jobs

Venture Curator • 259 implied HN points • 17 May 24
💼 Business Venture Capital Startup Advice Financing Entrepreneurship Job Opportunities
  1. PMF score measures how well your product meets users' needs by asking how disappointed users would be without it.
  2. NPS measures customer loyalty by asking how likely they are to recommend the product.
  3. Using clear opinions to make decisions, splitting equity equally among co-founders, and recognizing signs of a 'zombie' startup can lead to success in the VC world.
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