The Digital Leader Newsletter -- By John Rossman

The Digital Leader Newsletter by John Rossman offers insights on leadership, innovation, and strategy for change agents and innovators, referencing lessons from Amazon and other business scenarios. It emphasizes trust, customer-centric approaches, effective execution, and the strategic use of technologies like AI for business transformation.

Leadership Principles Innovation and Strategy Operational Efficiency Customer Experience Artificial Intelligence Implementation Corporate Culture and Trust Risk Management Economic and Technological Trends

The hottest Substack posts of The Digital Leader Newsletter -- By John Rossman

And their main takeaways

Carta Destroys Trust and Enterprise Value

452 implied HN points • 18 Jan 24

Carta's lack of clear expectations and behavior around protecting trust led to significant consequences.
Trust in business is built on consistently making and fulfilling commitments.
Defining what trust means in your business, setting expectations, and operationalizing commitments are key to maintaining trust.

Is the Hyper-Digital Era Upon Us?

117 implied HN points • 01 Feb 24

💼 Business Leadership Technology Innovation Economy Disruption

The Hyper-Digital Era is driven by disruptive technologies like AI and quantum computing.
The aging workforce in America presents a challenge that will impact organizational structures.
Growth in spending on entitlement programs will put pressure on taxes and influence productivity.

Insights from Peter Drucker's Iconic Book "The Effective Executive"

235 implied HN points • 20 Jul 23

💼 Business Management Leadership Decision-making Communication Innovation

Being an effective executive is about managing yourself, not just others.
Key practices for effective leadership include focusing on opportunities, not just problems, and running productive meetings.
Decision-making involves understanding principles, making opinion-based choices, and following through with effective communication.

Is Your AI Plan Just Paving the Cow Paths?

255 implied HN points • 16 Jun 23

💼 Business Innovation Strategy Technology Leadership Meetings

Don't just automate existing processes with AI, redesign them completely for better outcomes and efficiency
Prioritize rationalizing work processes before integrating and automating with technology
Ensure AI implementations consider scaling, standardization, and design of new workflows for effective results

Two Great Things That Go Great Together...Beer & Innovation

255 implied HN points • 23 May 23

💼 Business Innovation Customer Experience

Innovation can come from combining unexpected things like beer and operational improvement.
Identify and reduce friction to enhance customer experience and operational efficiency.
A truly successful innovation offers benefits for customer experience, employee experience, and business finances.

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Design and Measure the REAL Customer Experience to Win

216 implied HN points • 02 Mar 23

💼 Business Customer Experience Innovation Metrics Company performance

Focus on designing and measuring the real customer experience to win.
Provide customers with an 'easy button' by ensuring a frictionless experience across all touchpoints.
Integrate customer experience metrics alongside financial and operational metrics to drive operational excellence and customer obsession.

The Cure to Many Corporate Ills

176 implied HN points • 18 May 23

💼 Business Leadership Innovation Strategy Decision-making

Customer centricity is vital for businesses to succeed by focusing on customers' needs and expectations.
Amazon's example shows the power of customer-centricity in driving innovation and improving customer experience.
To become more customer-centric, businesses can start by defining what it means for them, exploring current examples, envisioning future scenarios, and drafting guidelines.

Under the Waterline -- Lessons from SVB for Every Leader & Business

176 implied HN points • 16 Mar 23

💼 Business Leadership Finance Risk management Innovation Strategy

Own both the ups and downs of the market profile you choose.
Redundancy is the best hedge in all key matters.
Innovation plays a key role in addressing risks and diversifying.

THINK BIG --> but Bet Small

176 implied HN points • 08 Feb 23

Don't confuse 'think big' with 'bet big'
To think big, focus on outcomes like trust and scale
Balance thinking big with betting small through iterative testing

Defining Your Leadership Principles

58 implied HN points • 05 Apr 23

💼 Business Company Culture Strategy Innovation Employee engagement

Clearly defined leadership principles help guide an organization's direction and increase its velocity.
Developing leadership principles should be a collaborative and iterative process, not rushed or outsourced.
Leadership principles should be specific, actionable, and not just generic statements to truly make a difference in an organization.