Gad’s Newsletter • 20 implied HN points • 18 Mar 24
- Baggage fees are disliked by passengers, but they can lead to socially efficient outcomes by incentivizing customers to minimize their use of costly ancillary services.
- Charging for ancillary services like checked bags aligns customer behavior with cost-saving measures that benefit the airline and society, ultimately achieving greater operational efficiency and social welfare.
- The implementation of baggage fees by airlines can influence customer behavior, improve operational performance, and encourage passengers to travel with fewer bags, contributing to reduced costs and operational efficiency.