The hottest Customer Relationships Substack posts right now

And their main takeaways
Category
Top Business Topics

How to have "the talk" with your customers

Kyle Poyar’s Growth Unhinged • 607 implied HN points • 17 Jan 24
💼 Business Marketing Finance Pricing Customer Relationships Product Development
  1. Increase ACV by asking customers about willingness-to-pay without directly asking for a specific price.
  2. Understand that ACV growth involves price increases, product expansion, and knowing what customers value.
  3. As your business scales, consider factors like pricing, packaging, and customer willingness to pay to optimize revenue.

Product Led Growth, Explained!

Product Mindset's Newsletter • 21 implied HN points • 07 Jan 24
💼 Business Growth User Acquisition User engagement Customer Relationships
  1. Product-Led Growth focuses on building products that users love to experience and use.
  2. PLG empowers users to discover value on their own, leading to faster growth, happier customers, and lower costs.
  3. Key principles of PLG include prioritizing user experience, offering a freemium model, embracing virality, tracking data, focusing on value, and building communities.

Breaking Down the Latest Battery Ventures Cloud Software Spending Report

Condensing the Cloud • 1 HN point • 20 Mar 23
💼 Business Customer Relationships Market Trends
  1. 73% of survey respondents expect their enterprise tech budgets to stay flat or increase in 2023.
  2. 65% of survey respondents plan to dedicate increasing budgets to experimental budgets for new business generation.
  3. Organizations reducing budgets will focus on vendor consolidation and optimizing SaaS licensing, emphasizing the need for early customer health assessments.

Keeping A Long Term Relationship With Your Customers Is Easier Said Than Done

VERY GOOD PRODUCTIZED GUIDES • 0 implied HN points • 14 Jun 24
💼 Business Customer Relationships Marketing Strategies Customer Retention Business Growth
  1. Getting your first customers is exciting, but keeping them is a different challenge. You need to focus on building long-term relationships instead of just one-time sales.
  2. Good customer service is crucial for retention. Make sure your customers feel heard and valued, so they stay loyal to your business.
  3. To grow your customer base, offer genuine help in communities, under-promise and over-deliver on expectations, and actively ask for referrals from satisfied clients.
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