Gad’s Newsletter • 29 implied HN points • 03 Mar 25
- Disintermediation is when users go around the platform to make deals directly, which can hurt the platform's business model. This often happens once users have established trust with workers.
- Platforms need to keep payments and information flowing through their systems to stay profitable and maintain trust. When users handle things off-platform, the platform loses its ability to manage quality and safety.
- Gig platforms like Protector must balance building trust and encouraging new connections to avoid losing customers. If users only hire familiar workers, they may skip using the app altogether.