The hottest Customer Feedback Substack posts right now

And their main takeaways
Category
Top Business Topics

Can PLG beat Salesforce?

Kyle Poyar’s Growth Unhinged • 599 implied HN points • 12 Jul 23
💼 Business Startups Product-led growth Marketing Pricing Customer Feedback
  1. Product-led growth is disrupting many software categories, but CRM remains dominated by traditional players.
  2. Attio successfully launched a product-led growth CRM platform after three years of development, achieving rapid customer adoption.
  3. Attio strategically designed their pricing and packaging, experimented with freemium pricing, and focused on customer engagement for user acquisition.

Listen More

Build To Scale • 59 implied HN points • 15 Aug 23
💼 Business Leadership Customer Feedback Product Development
  1. Executives, especially founders and CEOs, need to prioritize listening to customers over talking to ensure they understand market needs and priorities.
  2. Encouraging a culture of customer-centricity within a company can lead to product success and advantages in the marketplace.
  3. Listening to customers can help reorient engineering efforts towards solving the problems that truly matter to customers, preventing product failures.
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How to Gain an Edge as a B2B PM

Product Managers at Work • 4 implied HN points • 28 Feb 24
💼 Business Product Management Customer Feedback Data Analysis User Insights
  1. Being a B2B Product Manager comes with unique challenges compared to B2C, like blending limited data with qualitative feedback for decision-making.
  2. It's crucial for B2B Product Managers to gather direct feedback from users through feedback portals to avoid bias and make informed decisions.
  3. Contextualizing and acting on user feedback effectively, based on target segments and feature usage data, can help prioritize product improvements for B2B success.

Finding Product-Market Fit

Build To Scale • 39 implied HN points • 19 Aug 23
💼 Business Startups Entrepreneurship Product Development Market research Customer Feedback
  1. Being honest about product-market fit is crucial for startups. Make sure people care about what you're building.
  2. Spend time understanding customer pain points early on. Don't assume you know what they need before talking to them.
  3. Listen actively to customers, uncover their real problems, and focus on solutions that address their urgent needs.

5 common mistakes in product planning

Brick by Brick • 27 implied HN points • 17 Jul 23
💼 Business Customer Feedback
  1. Having a clear product vision is crucial for successful product planning and execution.
  2. Cost and value estimates in product planning are often inaccurate, leading to unexpected outcomes.
  3. Predicting the future in product planning is challenging due to human limitations and unforeseen events.

🃏How to Launch a Marketplace in No Time & Scale It Like Crazy

HackerPulse Dispatch • 2 implied HN points • 13 Feb 24
💼 Business Marketplaces Technology Entrepreneurship Customer Feedback E-commerce
  1. Sharetribe is a no-code online marketplace builder, letting you launch quickly without coding and extend infinitely with custom code.
  2. Sharetribe combines a no-code approach with developer-first platform, enabling fast marketplace development and customization.
  3. Sharetribe actively integrates user feedback to evolve and remain responsive to user needs in a dynamic market, ensuring continuous improvements.

Launching Yo! Focus - Vietnamese Coffee

Jay's Data Stream • 5 implied HN points • 06 Aug 23
💼 Business E-commerce Marketing Entrepreneurship Product Development Customer Feedback
  1. The product, Yo! Focus - Vietnamese Coffee, was created to provide focus without jitters.
  2. The launch challenges included post-launch blues and a shift to e-commerce.
  3. Key action items after the launch include getting customer feedback, optimizing website funnel, understanding unit economics, and starting Facebook ads.

客户群体不对，做什么都是错的

Yong’s Newsletter • 0 implied HN points • 11 Jul 23
💼 Business Marketing Market research Customer Feedback Product Development
  1. Identifying and targeting the correct target customer group is crucial for business success.
  2. Understanding customer needs and preferences is essential for delivering value and aligning products/services with the market.
  3. Iterative testing, learning from mistakes, and adapting to customer feedback are key for aligning products/services with the right target customer group.