The hottest Customer Feedback Substack posts right now

And their main takeaways
Category
Top Business Topics

The Most Authentic Clothing Review Source Isn't Even a Review Site

Total Rec • 4034 implied HN points • 23 Mar 24
🪞 Fashion & Beauty Customer Feedback
  1. Online clothing reviews can be unreliable due to fake or vague feedback, but clothing rental websites offer robust and sincere review systems that provide personalized insights and valuable information for making informed decisions.
  2. Rental sites like Rent the Runway and Nuuly provide reviews that are honest, humorous, and diverse, offering a wealth of feedback on a wide range of clothing and accessories to guide smart purchases.
  3. When navigating clothing rental websites for reviews, it's important to know how to efficiently find and filter reviews based on specific details like size, body type, and personal preferences to ensure a genuine and reliable shopping experience.

Further improvements to the landing page

André Casal's Substack • 19 implied HN points • 30 Jul 24
💼 Business Customer Feedback
  1. Improving the landing page is important based on user feedback. It's a continuous process to get high ratings through various updates.
  2. Using tools like Sentry helps in monitoring performance and collecting user feedback. This makes it easier to identify and fix issues.
  3. Conducting customer interviews is valuable for understanding user needs. The insights gained can guide product development and marketing strategies.

Just make the decision

Russell’s Index • 13 implied HN points • 21 Nov 25
💼 Business Customer Feedback
  1. You probably won't get it right on the first try, so it's important to be open to adapting your approach.
  2. It's good to limit risks and have a plan to roll back changes if things don't work out as expected.
  3. The best way to learn is by getting your product into customers' hands and improving from their feedback, even if it takes multiple tries.

Can PLG beat Salesforce?

Kyle Poyar’s Growth Unhinged • 599 implied HN points • 12 Jul 23
💼 Business Customer Feedback
  1. Product-led growth is disrupting many software categories, but CRM remains dominated by traditional players.
  2. Attio successfully launched a product-led growth CRM platform after three years of development, achieving rapid customer adoption.
  3. Attio strategically designed their pricing and packaging, experimented with freemium pricing, and focused on customer engagement for user acquisition.
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Listen More

Build To Scale • 59 implied HN points • 15 Aug 23
💼 Business Customer Feedback
  1. Executives, especially founders and CEOs, need to prioritize listening to customers over talking to ensure they understand market needs and priorities.
  2. Encouraging a culture of customer-centricity within a company can lead to product success and advantages in the marketplace.
  3. Listening to customers can help reorient engineering efforts towards solving the problems that truly matter to customers, preventing product failures.

Finding Product-Market Fit

Build To Scale • 39 implied HN points • 19 Aug 23
💼 Business Customer Feedback
  1. Being honest about product-market fit is crucial for startups. Make sure people care about what you're building.
  2. Spend time understanding customer pain points early on. Don't assume you know what they need before talking to them.
  3. Listen actively to customers, uncover their real problems, and focus on solutions that address their urgent needs.

Through Your User's Eyes

Tribal Knowledge • 19 implied HN points • 10 Jan 23
🕹 Technology Customer Feedback
  1. Users don't see products like creators do. They focus on the problem and need the solution to be presented clearly and function well.
  2. Understanding the technical capabilities of users is crucial. Intuitive design is key, as Apple exemplifies in their products.
  3. Building with user experience in mind is essential. Software should be intuitive, especially for everyday consumers, as clunky designs are no longer tolerated.

5 common mistakes in product planning

Brick by Brick • 27 implied HN points • 17 Jul 23
💼 Business Customer Feedback
  1. Having a clear product vision is crucial for successful product planning and execution.
  2. Cost and value estimates in product planning are often inaccurate, leading to unexpected outcomes.
  3. Predicting the future in product planning is challenging due to human limitations and unforeseen events.

#9 Indestructible clothes, telephone boxes & unhappy customers

Design Lobster • 19 implied HN points • 27 Mar 20
🪑 Design Customer Feedback
  1. Designing clothes to be indestructible requires thinking of them as more than just garments, but as microhabitats that could potentially meet various needs like shelter and sustenance.
  2. Taking inspiration from unexpected sources can give ordinary objects a sense of monumentality and dignity, like how a tomb inspired the design of the iconic red telephone box.
  3. Unhappy customers are valuable sources of learning and improvement, as their feedback can provide insights and ideas that may not come from those who already appreciate your work.

How to Gain an Edge as a B2B PM

Product Managers at Work • 4 implied HN points • 28 Feb 24
💼 Business Customer Feedback
  1. Being a B2B Product Manager comes with unique challenges compared to B2C, like blending limited data with qualitative feedback for decision-making.
  2. It's crucial for B2B Product Managers to gather direct feedback from users through feedback portals to avoid bias and make informed decisions.
  3. Contextualizing and acting on user feedback effectively, based on target segments and feature usage data, can help prioritize product improvements for B2B success.

Launching Yo! Focus - Vietnamese Coffee

Jay's Data Stream • 5 implied HN points • 06 Aug 23
💼 Business Customer Feedback
  1. The product, Yo! Focus - Vietnamese Coffee, was created to provide focus without jitters.
  2. The launch challenges included post-launch blues and a shift to e-commerce.
  3. Key action items after the launch include getting customer feedback, optimizing website funnel, understanding unit economics, and starting Facebook ads.

🃏How to Launch a Marketplace in No Time & Scale It Like Crazy

HackerPulse Dispatch • 2 implied HN points • 13 Feb 24
💼 Business Customer Feedback
  1. Sharetribe is a no-code online marketplace builder, letting you launch quickly without coding and extend infinitely with custom code.
  2. Sharetribe combines a no-code approach with developer-first platform, enabling fast marketplace development and customization.
  3. Sharetribe actively integrates user feedback to evolve and remain responsive to user needs in a dynamic market, ensuring continuous improvements.

客户群体不对，做什么都是错的

Yong’s Newsletter • 0 implied HN points • 11 Jul 23
💼 Business Customer Feedback
  1. Identifying and targeting the correct target customer group is crucial for business success.
  2. Understanding customer needs and preferences is essential for delivering value and aligning products/services with the market.
  3. Iterative testing, learning from mistakes, and adapting to customer feedback are key for aligning products/services with the right target customer group.

Learnings 24-30 June

Emmanuel’s Substack • 0 implied HN points • 01 Jul 24
🕹 Technology Customer Feedback
  1. Overcoming fear of abandonment by talking about problems and assuming interest from others
  2. Iterating digital products based on customer feedback to provide maximum value in minimum time
  3. Discovering movie recommendations and lessons on always being prepared (like having enough Pokeballs)

You want bugs in your app

Tribal Knowledge • 0 implied HN points • 18 Jan 24
🕹 Technology Customer Feedback
  1. Bugs in your app should be seen as valuable feedback from users, not just negative issues to fix.
  2. Having a few bugs can indicate that people are actively using your application and engaging with its features.
  3. Non-bug issues like FAD bugs and lack of documentation also provide important insights that can help improve your app and user experience.

Re:Invent 2023 Reflections

Making It Up • 0 implied HN points • 04 Dec 23
🕹 Technology Customer Feedback
  1. Failures are inevitable and things will eventually break, so build defensively.
  2. Deploying to multiple Availability Zones in AWS adds resiliency by isolating deployments.
  3. Collaborating in cross-functional teams is challenging, but aligning with the problem instead of internal discipline yields better results.