The hottest Service Industry Substack posts right now

And their main takeaways
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Top Culture Topics

Incivility: Dunkin' Donuts edition

Disaffected Newsletter • 2138 implied HN points • 20 Jul 24
🎭️ Culture Social Behavior Workplace dynamics Public spaces Service Industry Generational differences
  1. Incivility in service industries is becoming more common. Many service workers seem to have bad attitudes, which affects customer experiences.
  2. Customers often feel like they have to tiptoe around service staff, even when they are polite and friendly. This leads to a frustrating situation for everyone.
  3. Mistakes happen, but how workers respond to those mistakes makes a big difference. Poor customer service can often feel like a personal attack on the customer.

How I Identify Clients From Hell

VERY GOOD PRODUCTIZED GUIDES • 159 implied HN points • 19 Aug 24
💼 Business Client Management Freelancing Pricing Strategy Service Industry Marketing
  1. Choosing clients based on shared values and respect makes work more enjoyable. It's important to list what matters most to you in a client relationship.
  2. Your portfolio should showcase work that you are proud of and leads to future opportunities. Focus on clients who will help enhance your portfolio, rather than just any client.
  3. Pricing should reflect the value of your work and your beliefs. Be firm on your rates, but consider flexibility if a client aligns with your values and can enhance your portfolio.

Incivility: Dunkin' Donuts Edition

Disaffected Newsletter • 1258 implied HN points • 27 Jul 23
🎭️ Culture Social norms Public Behavior Service Industry Generational differences
  1. Incivility in daily life is increasing, especially among service workers. This is not just a rare occurrence but a common issue that happens regularly.
  2. Many believe that service workers have 'bad days' which excuses their behavior, but this mindset is challenged. People should not accept poor service as a norm just because someone is having a tough time.
  3. Younger generations, particularly Millennials, may not recognize or fully understand the shift in attitudes towards service jobs. The expectation for respectful service should remain high, regardless of the circumstances.

Why We Stopped Charging Airbnb Cleaning Fee

Wetware Snippets • 11 implied HN points • 18 Apr 24
💼 Business Economics Behavioral Science Service Industry Market Trends Customer Relations
  1. Removing the cleaning fee led guests to leave the apartment cleaner because they felt a sense of respect for the host and the property.
  2. Guests shift their mindset from social norms, which promote kindness, to market norms when a cleaning fee is charged, thinking that cleaning is no longer their responsibility.
  3. Understanding the difference between social and market norms is important, as mixing them can change people’s behavior in unexpected ways.

math in the middle, menu at the end

let them eat cake • 159 implied HN points • 26 Aug 19
🍲 Food & Drink Restaurant Industry Food Systems Wages Service Industry Menu
  1. Calculations for restaurant staff wages need to consider various factors like turnover and check averages to ensure fair payment.
  2. The idea of a sustainable wage for restaurant workers raises questions about pay disparities within the industry and the need for all service workers to receive fair compensation.
  3. The existence of table service in restaurants is supported by the tip credit system, with some states eliminating this system to ensure equal wages for all staff.
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