The hottest Customer Relations Substack posts right now

And their main takeaways
Category
Top Business Topics

CEOs on Their Least Popular But Most Impactful Decisions

The Generalist • 900 implied HN points • 23 Jan 24
💼 Business Leadership Decision-making Company Building Customer Relations Team Management
  1. Great leadership requires making tough decisions that go against popular opinion.
  2. CEOs must prioritize what's best for the long-term success of their company, even if it means making unpopular choices.
  3. Building a successful company often means making difficult decisions that may challenge the norms and expectations of others.

LLM Links, 2/24

In My Tribe • 167 implied HN points • 24 Feb 24
🕹 Technology AI Customer Relations
  1. Efficient search tools like Arc Search could change how we browse the web, potentially impacting content providers. It's important to consider the implications of relying heavily on large language models for search.
  2. Sierra.ai aims to revolutionize customer relations with an AI agent that can handle complex interactions and customer inquiries effectively. This could improve customer satisfaction and the quality of customer service.
  3. FutureSearch's forecasting bot impresses with its ability to identify important factors, calculate base rates, and show its work, demonstrating transparency and reliability.

How I learnt to do sales, despite being a coder

Recontact • 39 implied HN points • 29 Feb 24
💼 Business Sales Entrepreneurship Networking Customer Relations Communication
  1. Always be passionate and excited about talking about your work and shamelessly sell to potential clients.
  2. In sales, key strategies include outbound, inbound, personal network sales, and handling calls for closing deals.
  3. Engage with clients genuinely, be a good listener during calls, follow up with gratitude, and strategically approach asking for payments.

Becoming a sales-engineer

Leading Developers • 48 implied HN points • 20 Feb 24
💼 Business Sales Management Career development Customer Relations Product Development
  1. Acquiring new skills through new challenges can be exciting and lead to unexpected career paths.
  2. Transitioning from a technical role to sales doesn't mean losing technical skills - understanding the product deeply remains crucial.
  3. Sales engineering roles offer variety, immediate value, and potential for lucrative rewards, but require strong communication and collaboration skills.
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How To Lose Customers & Alienate People

Build To Scale • 59 implied HN points • 26 Sep 23
💼 Business Management Leadership Customer Relations Investment Corporate culture
  1. Talk to customers and employees, but don't bother listening. Just talk about your vision and plans without engaging in meaningful conversations.
  2. Don't shy away from bad news and blame it on employees. Overreact publicly, especially to junior staff, to discourage them from sharing any negative news.
  3. Focus on competitors, raise money, surround yourself with yes-men, disregard customer needs, and prioritize optics over actual performance if you want to lose touch with your business and alienate people.

Why a Restorative Approach to Marketing and Communication is So Important

⭐️Bob’s Newsletter • 39 implied HN points • 10 May 23
💼 Business Marketing Communication Customer Relations Sustainability
  1. Restorative approach in marketing means building relationships with audience and considering long-term impacts.
  2. Empathy, honesty, and active listening are core elements of a restorative approach.
  3. Benefits include increased customer loyalty, enhanced brand reputation, and higher engagement rates.

How to get more user interviews and use them well

Recontact • 0 implied HN points • 11 Mar 24
💼 Business Product Management User Experience Customer Relations Marketing Entrepreneurship
  1. Have a sincere mindset when connecting with people for user interviews; understand their time is valuable.
  2. Personalize your outreach messages for better responses; even a simple name customization can make a difference.
  3. Building a personal connection with interviewees can lead to more valuable insights and willingness to help in the future.

Quick Reminder: Send Love Letters to Your Customers

Venture Prose • 0 implied HN points • 29 Jul 16
💼 Business Customer Relations Startup Entrepreneurship Marketing
  1. Startups thrive when they prioritize their customers' satisfaction from day one.
  2. Customers are your company's most valuable asset, always ensure to show appreciation and value them.
  3. Sending personal messages or love letters to your customers, especially when starting out, can significantly impact their loyalty and satisfaction.