Disaffected Newsletter • 3217 implied HN points • 05 Aug 24
- Many companies, like Comcast, make it hard to reach a real person for help. They use robots that can frustrate customers instead.
- Even experienced users might find it challenging to solve problems because the company's FAQ doesn't cover every issue.
- Customers deserve better service, especially when they are paying high rates. It's important to voice frustrations to push for change.