The hottest Operations Substack posts right now

And their main takeaways
Category
Top Business Topics

On development - How to design an effective intake process

Joseph Gefroh • 0 implied HN points • 06 Feb 21
💼 Business Management Operations Startups Processes Organization
  1. Implementing an effective intake process is crucial for managing growth and improving teamwork. It helps individual developers work efficiently, allows for effective planning across the organization, and ensures clear prioritization.
  2. An intake process shines a light on hidden work, making it visible to everyone and aiding in proper planning and resource allocation. It promotes transparency and avoids inefficiencies caused by requests slipping through the cracks.
  3. Having a structured intake process provides valuable signals that can guide decision-making. By collecting data on requests and their handling, the team can identify trends, address issues, and streamline priorities for better outcomes.

Parallel Distributed Shell

Certo Modo • 0 implied HN points • 22 Jun 23
🕹 Technology Operations Incident Response
  1. The parallel distributed shell is a CLI tool helpful for troubleshooting in large-scale systems.
  2. It allows engineers to simultaneously run commands on multiple hosts, offering a 'break-glass' solution.
  3. Various options exist like dsh, pdsh, hyper-shell, and AWS Run Command for managing infrastructure when traditional methods fail.

SRE Essentials

Certo Modo • 0 implied HN points • 06 Mar 23
🕹 Technology Engineering Operations Software Automation Reliability
  1. Site Reliability Engineering (SRE) teams drive higher operational maturity, remove sources of toil, and improve service reliability.
  2. Establishing strong SRE practices involves shared operational responsibility, measuring customer success, using error budgets to prioritize work, and learning from failures in a blameless manner.
  3. Properly staffing on-call rotations and ensuring humane work-life balance are essential for SRE team success.
Get a weekly roundup of the best Substack posts, by hacker news affinity:

On-Call Retrospectives

Certo Modo • 0 implied HN points • 01 Feb 23
🕹 Technology Operations Improvement Team Collaboration Metrics Automation
  1. On-call retrospectives help teams stay connected to the real operational challenges they face and provide insights on how to enhance the on-call experience.
  2. Holding weekly meetings where team members share metrics, experiences, and discuss improvements can lead to a more efficient and enjoyable on-call rotation.
  3. Taking notes during the retrospective and translating them into actionable tasks for improvement can result in smoother on-call shifts and increased team productivity.

The Proposal: Will you Red Team Me?

Locks and Leaks • 0 implied HN points • 13 Mar 24
💼 Business Management Risk Assessment Operations Leadership Communication
  1. The Red Team Proposal is crucial for gaining buy-in, being prepared, and protecting against potential issues during assessments.
  2. Including legal safeguards and seeking approvals help in showcasing professionalism and increasing the likelihood of approval from leadership.
  3. A well-prepared Red Team Proposal should contain components like introduction, prioritization, context, intelligence & analysis, timeline, TTPs, safety plan, and more, making it a vital document for a successful red team operation.

How to build safe and efficient systems. The Merchant Navy’s Top 6 Lessons for Tech Leadership [Storytime Saturdays]

Technology Made Simple • 0 implied HN points • 12 Mar 23
🕹 Technology Systems Tech Leadership Shipping Operations
  1. The Merchant Navy operates at a massive scale, which offers valuable lessons in managing large operations efficiently.
  2. The industry plays a crucial role in global supply chains, moving billions of tons of goods that we rely on daily.
  3. Despite facing challenges like rough weather and long voyages, the Merchant Navy manages operations with relatively small crews of 20 to 30 members.

A Crash Course on Incident Response, Part 2

realkinetic • 0 implied HN points • 04 Aug 20
🕹 Technology Incident Response Communication Coordination Operations Process
  1. Designate an incident commander who is calm under pressure and can manage communication effectively. They play a crucial role in incident management.
  2. Choose appropriate coordination mediums like a war room or chat room combined with a conference bridge to effectively communicate and coordinate resources during incidents.
  3. Focus on understanding the problem, identifying solutions, and implementing them quickly and safely. Reviews and retrospectives are vital parts of the incident management process.

Try it now Joe: avoiding costly mistakes with admin portals

realkinetic • 0 implied HN points • 30 May 19
🕹 Technology Development Security Operations Automation
  1. Avoid manually changing settings in databases or running CLI tools on production servers - it's risky and can lead to costly mistakes.
  2. Invest in building admin portals for applications to access diagnostic tools and configuration settings - it pays off with increased safety and reduced time-to-resolution.
  3. Admin portals allow for enforcing business rules, masking sensitive data, and empowering support staff to handle diagnostics and repairs - leading to more efficient resolution of issues.

Operations in the World of Developer Enablement

realkinetic • 0 implied HN points • 24 Jan 19
🕹 Technology Operations DevOps Cloud Database Infrastructure
  1. NewOps is an evolution of DevOps, focusing on Operations through a product lens to shift Ops teams from masters of production to enablers of production.
  2. Developer Enablement empowers dev teams to control their own destiny, extending responsibilities beyond building products to include testing, security, deployment, and operation of systems.
  3. In the world of Developer Enablement in the cloud, Operations teams take on more advisory roles, providing domain expertise, guidance, and ensuring dev teams consider key operational aspects early in the development process.

Are more flexible resources always better? A case for rigid resource allocation.

Entraigues • 0 implied HN points • 02 Feb 24
💼 Business Resource Management Operations Decision-making Economics Product Development
  1. Flexible resources can be used for many purposes, like money and skilled workers. Inflexible resources have limited uses, but they can sometimes be more helpful, depending on the situation.
  2. In some cases, like memberships or all-inclusive resorts, inflexible resources encourage people to use them more, even if it costs more upfront.
  3. Having specialized teams or resources in a workplace can be better for long-term goals, even if it seems less efficient in the short run. This can improve overall quality and satisfaction.

#6 Cost

Mountain Labs Newsletter • 0 implied HN points • 17 Jul 24
💼 Business Startups Finance Marketing Operations Product Development
  1. It's important to understand costs in hardware projects because high expenses can limit your ability to compete and grow. Knowing what you're spending will help you make smart business choices.
  2. When buying components, consider quality. Check if the documentation is good, if it meets your needs, and if the support is reliable. Quality can save you money in the long run.
  3. Create a budget for all parts of your product, including manufacturing, marketing, and payroll. This helps you know how much you can spend and what price you need to sell at to make a profit.

Level Up Your RevOps Career

beyondrevenueoperations • 0 implied HN points • 19 Oct 24
💼 Business Operations Strategy Leadership Data Analysis Growth
  1. RevOps is key to business success, bringing sales, marketing, and customer success teams together to grow revenue. Choosing the right career path in RevOps can greatly influence your impact.
  2. There are two main paths in RevOps: the technical path, which focuses on data analysis and tools, and the strategic path, which emphasizes revenue strategy and leadership. Each path offers unique opportunities and challenges.
  3. Combining technical and strategic skills can create a powerful professional. This 'T-shaped' skillset helps you make better decisions and improve business outcomes.

How to Build a Revenue Operations Function From the Ground Up

beyondrevenueoperations • 0 implied HN points • 04 Oct 24
💼 Business Operations Strategy Sales Marketing Technology
  1. Start by defining why you want a Revenue Operations function and set clear goals with measurable targets. Knowing the specific problems to solve helps everyone stay focused.
  2. Get buy-in from company leaders first. They need to understand how RevOps will benefit the business and support your efforts, including providing necessary resources.
  3. Assess your current situation thoroughly before implementing changes. Look at existing processes, the technology in use, and the quality of data to find gaps and areas for improvement.

#36 Navattic's PLG funnel with Natalie Marcotullio

Organic SaaS Growth • 0 implied HN points • 12 Nov 24
💼 Business SaaS Marketing Growth Sales Operations
  1. Navattic creates interactive product demos that help marketing and sales teams showcase their products. This gives potential customers a hands-on experience before they decide to buy.
  2. Word of mouth is their best-performing channel. People love sharing tools that are free to try, and this has helped increase their referrals since launching a freemium plan.
  3. When hiring a marketer, it's crucial to know what role you really need. Understanding your specific marketing goals can help you find the right person for your team.

The Digital Workforce Revolution: AI Agents as the Next Evolution of Global Commerce

domsteil • 0 implied HN points • 23 Nov 24
💼 Business Commerce Technology AI Global Trade Operations
  1. AI Agents are like digital workers that can do tasks on their own. This means businesses can spend less time on routine work and focus more on innovation.
  2. These agents work seamlessly with existing software and platforms, making them a powerful tool for improving efficiency across various industries. They help businesses handle orders, customer issues, and more without needing human input.
  3. The rise of AI Agents marks a big shift in how businesses operate. Instead of just using software, companies can now expect direct results, making it easier to scale and improve customer experiences.

Ranking and Rating

Kartick’s Blog • 0 implied HN points • 26 Dec 24
💼 Business Marketing Finance Strategy Operations Management
  1. Ranking shows preferences clearly, like choosing cars in order of what you like most. It's straightforward for comparisons.
  2. Ratings provide more detailed info with scores, but they can sometimes lead to confusion or arguments over small differences.
  3. Information can be helpful, but too much can complicate things. Sometimes, a simple ranking is better to avoid overwhelm.

Revolutionize Your Ops: How Sort Transforms Data Chaos into Operational Excellence

Database Engineering by Sort • 0 implied HN points • 21 Jan 25
💼 Business Operations Management Data Technology Tools
  1. Sort is a database tool that helps operations teams manage their data better. It keeps everyone on the same page with up-to-date information.
  2. With Sort, teams can quickly track changes and resolve issues together, reducing confusion and improving teamwork.
  3. Using Sort can lead to faster decisions, fewer mistakes, and overall better efficiency in operations management.