The hottest UX Design Substack posts right now

And their main takeaways
Category
Top Design Topics

There's more to LLMs than chat

Generating Conversation • 216 implied HN points • 15 Feb 24
🕹 Technology AI UX Design Information Retrieval Human-computer interaction
  1. Chat interfaces have limitations, and using LLMs in more diverse ways beyond chat is essential for product innovation.
  2. Chat-based interactions lack the expression of uncertainty, unlike other search-based approaches, which impacts user trust in the information provided by LLMs.
  3. LLMs can be utilized to proactively surface information relevant to users, showing that chat isn't always the most effective approach for certain interactions.

The Automation Paradox: How More Tech Can Mean More Human Challenges

UX Psychology • 297 implied HN points • 12 Jan 24
🕹 Technology Automation UX Design Autonomous Vehicles Language Models
  1. Increased automation can lead to unexpected complications for human tasks, creating a paradox where reliance on technology may actually hinder human performance.
  2. The 'Irony of Automation' highlights unintended consequences like automation not reducing human workload, requiring more complex skills for operators, and leading to decreased vigilance.
  3. Strategies like enhancing monitoring systems, maintaining manual and cognitive skills, and thoughtful interface design are crucial for addressing the challenges posed by automation and keeping human factors in focus.

Accessibility Has Failed: Try Generative UI = Individualized UX

Jakob Nielsen on UX • 89 implied HN points • 29 Feb 24
🕹 Technology Accessibility AI User Interface UX Design
  1. Traditional accessibility methods have not significantly improved computer usability for disabled users, prompting the need for a new approach like Generative UI for tailored user experiences.
  2. Accessibility has faced challenges due to high costs and ultimately creating a subpar user experience, especially for blind users with auditory interfaces.
  3. Supporting older and low-literacy users has been more successful with current methods, highlighting the importance of considering their needs alongside generative UI for wider user inclusivity.
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UX Roundup: Portfolio Without Experience | AI-UX Course | Jakob on UX Greece | Test with 5 Users | ImageGen Shootout

Jakob Nielsen on UX • 23 implied HN points • 18 Mar 24
🕹 Technology UX Design Artificial Intelligence User Experience AI Tools
  1. When building a UX portfolio without experience, focus on real-world relevance and storytelling to stand out from generic student projects.
  2. Consider volunteering, joining tech apprenticeships, or freelancing for startups to gain practical UX experience and build a compelling portfolio.
  3. Attending courses like 'UX for AI' can enhance your skills and knowledge in the UX field, adding value to your career development.

UX Roundup: AI Saves Fuel | Checkboxes Must be Square | Good Books | AI Jobs Grow | Perplexity Grows

Jakob Nielsen on UX • 21 implied HN points • 15 Mar 24
🕹 Technology UX Design AI Books Job Market Startups
  1. AI technology is being used to save fuel by optimizing airline routing, showcasing the practical applications of AI in various industries.
  2. Square checkboxes and round radio buttons have been a long-standing UI convention for user interfaces to help users differentiate between selecting multiple or single options.
  3. Reading good books, like those on storytelling and non-UX topics, can enhance communication skills for UX professionals and provide valuable insights.

Embrace AI’s Uncertainty in UX

Jakob Nielsen on UX • 29 implied HN points • 06 Mar 24
🕹 Technology AI UX Design User Research
  1. In the age of AI, the design landscape is changing as we embrace the uncertainty of probabilistic systems, leading to a redefinition of traditional design roles and processes.
  2. Using AI in user research introduces new challenges, such as increased variability and a shift towards more qualitative studies over quantitative ones.
  3. Designing for AI means relinquishing control over the final user interface and embracing a design approach focused on creating rules and heuristics for AI-generated content.

Beyond Functionality: Measuring the Social Dimension of User Experience

UX Psychology • 218 implied HN points • 13 Oct 23
🕹 Technology UX Design Social Interaction Research User engagement Product Development
  1. Measurements of user experience are expanding beyond just functionality and usability to include social dimensions, reflecting the importance of catering to users' social needs and interactions in digital products.
  2. Key social factors like self-expression, social learning, relatedness, communication, and social approval significantly impact user engagement, highlighting the need to address these aspects in UX design.
  3. Newly developed Social UX Scales, such as Identification, Social Interaction, Social Stimulation, and Social Acceptance, offer tools to effectively measure and improve social aspects of modern technology experiences.

Designing Usable Toggle Switches: Applying UX Research Insights

UX Psychology • 198 implied HN points • 20 Oct 23
🕹 Technology UX Design User Experience Research
  1. Toggle switches in user interfaces should provide immediate visual feedback when clicked to show the state change.
  2. Clear and familiar labels like 'On/Off' are crucial for toggle switches to avoid confusion. Avoid using unfamiliar terms or questions as labels.
  3. Use color effectively with 'On' typically in green or blue and position it on the right side. Negative or ambiguous toggle text should be avoided.

A/B Testing Paradox: UX Maturity Reduces Your Gains

Jakob Nielsen on UX • 15 implied HN points • 13 Mar 24
🕹 Technology UX Design Analytics ROI Experimentation
  1. In A/B testing, the average uplift from design changes is small, about 0.15%, with 54% of cases showing improvements of 0.5%.
  2. Only 19% of experiments result in statistically significant gains, with an average lift of 1.0% across those cases.
  3. As companies mature in UX, gains from design experimentation may decrease over time due to the nature of tested designs and the diminishing low-hanging fruit.

UX Roundup: Top AI Tools | Fewer UX Firms and Teams | UX Fails in Apple Vision Pro | UX Job

Jakob Nielsen on UX • 25 implied HN points • 26 Feb 24
🕹 Technology UX Design
  1. AI tools play a significant role in UX design, and professionals are encouraged to share their experiences with them for future insights.
  2. The landscape of UX professionals is shifting with fewer specialized firms but more job opportunities overall as UX becomes integrated into all design processes.
  3. Initial user experiences with products like the Apple Vision Pro highlight the importance of balancing technology hype with real usability for successful adoption.

Using Psychology to Improve User Onboarding

UX Psychology • 377 implied HN points • 14 Jul 23
🕹 Technology UX Design Psychology User Experience Decision-making
  1. Leverage psychology in user onboarding to create informative, enjoyable, and memorable experiences.
  2. Utilize the Zeigarnik effect by using progress meters, reminders, and allowing partial profile completion to keep users engaged.
  3. Decrease complexity with Hicks' law by reducing choices, highlighting easy options, and using progressive onboarding to improve decision-making and enhance user experience.

Multi-Craft Specialized Content in the AI Era

Jakob Nielsen on UX • 17 implied HN points • 22 Feb 24
🕹 Technology AI Content creation UX Design Authorship
  1. AI in the media world is enhancing human creativity rather than replacing it, providing hyper-targeted content experiences by combining text, music, images, and film seamlessly.
  2. Niche content creation will dominate the future, with highly specialized and targeted content surpassing the traditional mass-market blockbusters in cumulative revenue.
  3. Automation in UI design will streamline the process, with AI editors assisting in creating user interfaces efficiently, though high usability and polished designs may still require human intervention.

UX Roundup: AI-First Design | Dark Design | Non-Deterministic UX | Jakob Live | User Research Job

Jakob Nielsen on UX • 27 implied HN points • 29 Jan 24
🕹 Technology UX Design Artificial Intelligence User Experience UX Research
  1. AI-first products involve retrofitting AI onto existing software for productivity gains, but true advancements come from rethinking work processes and building new AI-first products.
  2. Avoid dark design patterns in UX to create ethical and user-friendly interfaces.
  3. Designing for non-deterministic UX involves adapting to AI systems that generate outcomes dynamically and focusing on ambiguity and dynamism.

Prospective Memory and UX

UX Psychology • 317 implied HN points • 04 May 23
🔬 Science UX Design Human behavior Research
  1. Prospective memory is the ability to remember to do something in the future. It's crucial for daily tasks like attending meetings or taking medication.
  2. There are two main types of prospective memory: event-based (triggered by cues) and time-based (triggered by specific times). Distractions or cognitive load can lead to failures in remembering to do a task at the right time.
  3. Designing interfaces with visual cues, gamification, habit formation, contextual design, and cognitive offloading can improve users' prospective memory performance and create more engaging experiences.

UX Roundup: Domain-Optimized AI | Be a Test User | Heuristic Evaluation Template | Jakob Live

Jakob Nielsen on UX • 30 implied HN points • 22 Jan 24
🕹 Technology UX Design AI User Research
  1. Domain-Optimized AI aims to provide specific answers integrating content from experts.
  2. Participating in research studies can help understand user experiences and the impact of designs.
  3. Heuristic Evaluation Template by Jason Ogle helps evaluate interfaces and offers guidance based on 10 usability heuristics.

Nostalgia in UX Design

UX Psychology • 158 implied HN points • 11 Aug 23
🕹 Technology UX Design Psychology User Research
  1. Nostalgia has evolved from being seen as a medical ailment to a cultural touchstone, becoming more relevant today in marketing and design.
  2. Nostalgia offers psychological comfort during distressing times, increasing well-being, optimism, and a sense of meaning in life.
  3. When incorporating nostalgia into UX design, it's essential to understand the audience, innovate while evoking the past, ensure coherence, and avoid the potential pitfalls of manipulation and inhibiting innovation.

The Effect of Culture in UX

UX Psychology • 258 implied HN points • 12 May 23
🕹 Technology UX Design Cultural differences User Research Language
  1. Understanding cultural differences is crucial in UX design to cater to diverse user needs globally.
  2. Cultural dimensions like individualism-collectivism, high-vs-low context communication, and power distance can significantly impact user behavior and preferences.
  3. Incorporating cultural sensitivity in design through research, inclusive elements, and collaboration with local experts can enhance user experience for a diverse global audience.

UX Roundup: Titan of Human Factors | Long UX Career | AI Articulation Barrier | Design Challenge | Leonardo Text | UX Podcast

Jakob Nielsen on UX • 32 implied HN points • 08 Jan 24
🕹 Technology UX Design Career development AI User Interfaces Podcasts
  1. Jakob Nielsen was named a 'Titan of Human Factors' by the Human Factors and Ergonomics Society.
  2. Consider the longevity and evolution of a UX career over 40 years.
  3. Using AI interfaces raises similar challenges to early computer interfaces like DOS in terms of articulation barriers.

Lost in Navigation: Overcoming the Paradox of Choice in UX Design

UX Psychology • 99 implied HN points • 01 Sep 23
🕹 Technology UX Design Psychology User Research
  1. Providing more choices in user interfaces does not always lead to better decisions due to the paradox of choice - too many options can lead to decision overload and poorer choices.
  2. Choice paralysis in UX occurs when users are overwhelmed with options, leading to inaction or abandonment of tasks - simplifying navigation options can help prevent this.
  3. Hick's Law states that decision time increases with the number of choices available, emphasizing the importance of streamlining navigation design to reduce cognitive effort and aid decision-making for users.

Dark Patterns: using human psychology to manipulate users

UX Psychology • 198 implied HN points • 02 Feb 23
🕹 Technology UX Design User Experience Manipulation Psychology
  1. Dark patterns in UX are manipulative design tactics used to influence user behavior for the benefit of the company, often at the expense of the user's experience and trust.
  2. Dark patterns have different categories like asymmetrical, covert, restrictive, and deceptive, which aim to coerce and deceive users into unintended decisions.
  3. To combat dark patterns, designers should prioritize user transparency, education, testing with real users, and compliance with ethical design guidelines and regulations.

UX Roundup: Ideogram Big Improvements | UX Apprentice | High School UX | Kindergarten UX | Self-Taught UX Designers

Jakob Nielsen on UX • 5 implied HN points • 04 Mar 24
🕹 Technology UX Design AI Tools
  1. Ideogram 1.0 released with significant text rendering and image quality improvements, showcasing AI's potential in visual design.
  2. You don't necessarily need a university degree for a career in UX, practical experience and on-the-job learning can be just as valuable, if not more.
  3. Teaching UX concepts in high school, like in Estonia, can prepare students for a future increasingly dependent on digital media and technology.

Choosing the right UX metrics - Part 2

UX Psychology • 158 implied HN points • 03 Oct 22
🕹 Technology UX Design Metrics Product Management User Experience Data Analysis
  1. Identifying clear goals is crucial in choosing the right UX metrics, involving team and stakeholders can help define meaningful and actionable metrics.
  2. Mapping goals to signals helps track progress towards goals; gathering user feedback and reviews can be essential signals to measure UX success.
  3. Refining signals into specific metrics is the final step, where data scientists can assist in ensuring metrics are measured accurately; focus on key metrics and avoid adding unnecessary data.

Choosing the right UX metrics - Part 1

UX Psychology • 119 implied HN points • 20 Sep 22
🕹 Technology UX Design Metrics User Experience Product Analytics
  1. UX metrics are vital for making evidence-based UX decisions instead of relying on opinions and beliefs.
  2. Using a combination of attitudinal and behavioral metrics can provide a comprehensive understanding of user experience.
  3. The HEART framework - Happiness, Engagement, Adoption, Retention, and Task Success - offers a structured way to select and track UX metrics for data-driven decision-making.

From no research to continuous research: a how to guide

UX Psychology • 138 implied HN points • 03 May 22
🕹 Technology UX Research User Insights UX Design Product Development
  1. Continuous research involves conducting fast-rhythm, open-ended user research sessions without a specific project focus, helping to uncover user pain points and opportunity areas.
  2. Creating a user research panel and semi-automating the process can help enable regular interactions with users, making it easier to schedule and conduct interviews.
  3. Continuous research can bring the 'voice of the user' to the company, but traditional UX research methods are still needed for specific personas or segments. Automating parts of the research process is crucial to establishing a continuous research habit.

Why do people hate redesigns?

UX Psychology • 178 implied HN points • 28 Oct 21
🕹 Technology UX Design Psychology User Research Behavioral Economics Cognitive Bias
  1. Users often hate redesigns due to familiarity bias, where they prefer the familiar even if the change is beneficial, and the endowment effect which makes them value what they already have more.
  2. Psychology plays a significant role in user reactions to redesigns, as habits are hard to change, leading to user dissatisfaction with altered interfaces.
  3. To improve user experience with redesigns, allowing opt-ins for changes can give users control, conducting thorough user research helps address pain-points, and making small, incremental changes can ease user adaptation.

Guiding Choices in UX: The Role and Ethics of Nudging

UX Psychology • 1 HN point • 01 Mar 24
🕹 Technology UX Design Behavioral Economics Psychology Ethics User Experience
  1. Nudging is a technique based on behavioral economics that gently guides people towards beneficial choices while allowing freedom of choice.
  2. Nudges leverage cognitive biases and mental shortcuts to influence behavior positively and enhance the user experience in various contexts.
  3. Using nudges in UX requires caution to avoid pitfalls like over-reliance on defaults, ethical concerns, undermining trust, and unintended consequences.

Hidden vs disabled states

UX Psychology • 119 implied HN points • 25 Oct 21
🕹 Technology UX Design
  1. When to use disabled states: It's suitable for temporarily unavailable controls like buttons that require user action to enable. Also used to indicate that a feature exists but is inactive.
  2. When to use hidden states: Ideal for controls unauthorized for the user, rarely used functions, or when there's an excess of disabled features. Helps reduce cognitive load and maintain simplicity.
  3. Considerations for disabled vs. hidden states: Key factors include user needs to know and do, feature visibility, and avoiding distractions. Accessibility guidelines and clear visual cues are essential for effective implementation.

How to optimize button microcopy

UX Psychology • 79 implied HN points • 04 Nov 21
🕹 Technology UX Design User Experience
  1. Microcopy plays three main roles: motivate a user to take action, help guide the user, provide feedback on the actions taken
  2. Effective button microcopy uses action verbs instead of generic words to clearly describe the user action, matches the button copy with the action, and maintains consistency in writing
  3. Good microcopy should be transparent, avoid jargon, pay attention to capitalization, and be user-centered with testing and understanding user needs