Make Work Better • 441 implied HN points • 26 Feb 26
- Treating culture as a communications campaign backfires — people are skeptical of slogans and town halls when nothing actually changes.
- Trust grows when leaders change their behaviour, not when they repeat values; consistent actions by senior leaders meaningfully raise trust, while contradictions between words and deeds breed cynicism.
- Sequence matters: deliver concrete changes first, then explain them — show proof through action before launching big communications so people can believe you.