Good Better Best • 5 implied HN points • 10 Jan 25
- Superhuman started with a single $30/month price to differentiate itself in a crowded email market. This pricing strategy boosted user activation since customers felt the need to get their money's worth.
- Their pricing evolved from a simple model to three tiered options, tailored to different user needs. This change aimed for simplicity while capturing diverse customer groups effectively.
- To smoothly transition customers to new pricing, Superhuman focused on research, planning, and transparency. They allowed a grace period for existing customers to adjust, which helped them maintain customer trust.